Ruling
Found for the Casino - Go Fish Casino have paid this player as much as they are entitled to receive based on the terms of the bonus they claimed.
Read our GoFish Casino Review.
Player's Complaint
December 14th 2018. I used a welcome bonus with Go Fish Casino of 400% with wagering requirements of playing the deposit plus bonus x33 with no other requirements to fulfil. I then went on to successfully win over $1500 AUD. I then applied for withdrawal of $1000 AUD. Also successful. Then was requested for identification proof. Also successful.After confirmations from live chat staff, I allowed their 4-18 day processing period checking daily and all was fine. Then the day after Christmas, my $1000 AUD win was cancelled by accounts management team and a measly $150 payout was put in place with no notification at all - lucky I was checking on the process daily. I reached out on live chat. The people there said that it was wrong and put forward my complaint to the account manager. Received an email from a '[EDIT]' stating I could only withdraw 10x the initial deposit. That is not a requirement for the welcome bonus. I emailed back with photographic evidence that her statement is incorrect and to rectify the situation. Communication has now ceased and I'm left without any actual cash winnings at all. I really could use some help with this situation.
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1 Response
Hi dishonored-payment - welcome to ThePOGG.com!
Come join in the fun at Go Fish, a new release of an online casino, powered by Rival Gaming Software and brought to you by the Refilliates.com group. Bonuses - Funky No Deposit Bonuses and Match bonuses. Cashback - Go Fish offers Daily, Weekly and Monthly Cashback Bonuses. Fair Go Casino Bonus Codes. Best Fair Go Casino Bonuses, Fair Go Casino No Deposit Bonus Codes, Fair Go. + Get Lucky Casino + GG.bet Casino + Giant Casino + Giant Spins Casino + Gibson Casino + Gioco Digitale Casino + Girly Bingo Glimmer Casino + Glossy Bingo Go Fish Casino + Go Wild Casino + Gold Club Casino Golden Euro Casino + Golden. Casino Welcome Bonus. Another important aspect to consider when choosing your online casino is the welcome bonus. Almost every online casino offer a go fish casino slots welcome bonus in form of a first deposit bonus. For example 100% up to £100. This means the casino will match your first deposit with 100% up to a maximum of £100.
Unfortunately there's nothing we can do to help you in this instance. The GoFish general terms and conditions contain the following:
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'4.11. A bonus equal to or greater than 200% that has been claimed with any deposit, will be subject to a max cashout of 10x the deposit amount.'
The above being the case, and given that you've claimed a 400% bonus, the operator are within their rights to restrict your winnings to 10x your deposit.
Three of a kind poker name. Sorry we cannot be of further help!
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